Blown 89
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« on: April 29, 2005, 08:07:07 PM » |
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Rougly 10 months after the third rebuild this newest unit has taken a crap and spewed gear oil all over the inside of my engine bay. My previous problems were due to a change in gear oil specification that I was never informed about.....understandable right? This newest unit was maintained to the T using their UPDATED specifications. After a few weeks of failed contact attempts I sent them an email informing them of the problem.
What do you guys think I should expect from them? Frankly, I'm tired of spending $500 every few years to rebuild this unit and no longer have the financial means to do so. I have not heard back from them but if you were in my shoes what would you expect to be done?
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GotTorque?
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« Reply #1 on: April 29, 2005, 08:56:13 PM » |
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Holy crap! Is there anyone else besides KB who does rebuilds? I wonder if it's possible to apply the lemon law to aftermanrket car parts.  You shouldn't have to pay for this, but I wouldn't know how to go about taking care of it. I was talking to a KB guy on the phone earlier this week... if I woulda known, I would've yelled at them for you.  Good luck, and keep us informed. |
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Blown 89
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« Reply #2 on: April 30, 2005, 12:24:15 PM » |
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You shouldn't have to pay for this,
That's what I'm saying. That's what I said last time and I paid for that one too! The last rebuild was last May and that replaced a unit that was rebuild the March before that. I'd apply the lemon law but this unit is a completely different unit...different housings, rotors, everything. And it's not like I don't take care of the damn thing. I never race it....I haven't been to the track in over 8 years, I keep it well under redline, and I change the oil more frequently than their manual calls for. A box of cookies says that I end up paying for this one too. PM Blown99GT and ask him how his year long experience with Kenne Bell went. He'll make what I'm saying sound like a compliment to Kenne Bell. |
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Brian 00GT
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mmm....Corona
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« Reply #3 on: May 01, 2005, 08:34:35 AM » |
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If it was me, I would fight tooth and nail for them to pay for it. It sounds like their equipment f***ed up and they should stand behind their product.
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Brian Also known as 2000 Fobra R SOLD - 2000 Mustang GT - Full Suspension, Bolt-ons, and T-Trim @ a little psi If you have carried on a conversation with someone for 10 post and have only said five words, you are probably a post whore.
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Blown 89
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« Reply #4 on: May 01, 2005, 02:39:32 PM » |
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It's hard to fight tooth and nail with someone thousands of miles away. The moment you start fighting tooth they can simply hang up, they got their money out of me already, what incentive do they have to help me? There's nothing I can do. I used to speak to Victor about my problems with either units or their pulleys and he always took care of me. That's the way it should be. I'm not looking to leech off of them but their units should last more than two oil changes and if I were winding that thing past what their specs called for then yeah, it should come out of my pocket. Unfortunately last time I was told that Victor is only a salesman and I'm to talk to the tech guys. We'll see what happens.
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Dan
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« Reply #5 on: May 01, 2005, 09:43:55 PM » |
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Better Business Bureau comes to mind.  |
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"I don't really like handjobs. I don't like things you give me that I could give myself. Except when I do it, it's a hundred times better. It's like making Emeril Lagasse a microwaved cheeseburger for dinner. Think about the face Emeril would make if you made him Hot Pockets; that's the face I make when I'm getting a handjob."
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GotTorque?
Has grease under her fingernail polish.
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« Reply #6 on: May 02, 2005, 10:27:42 AM » |
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Better Business Bureau comes to mind. Ya know, that won't better your case most likely, but it is not a bad idea to file a claim with them anyway. Another idea is to call the company that supplies the supercharger itself, Autorotor. I have the Managing Director of Opcon Autorotor's contact info if you're interested. I'm not exactly sure what that'll accomplish, but it's a start. Also, you and I can start a business selling twinscrew superchargers for Mustangs and other cars in a better engineered way. You can handle the business and I'll be in charge of the engineering. We can make twice as good of a product and sell four times the parts. Plus, we'll make sure people can get through to tech and sales!!!  |
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Dan
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« Reply #7 on: May 02, 2005, 09:07:55 PM » |
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Ya know, that won't better your case most likely, but it is not a bad idea to file a claim with them anyway. Another idea is to call the company that supplies the supercharger itself, Autorotor. I have the Managing Director of Opcon Autorotor's contact info if you're interested. I'm not exactly sure what that'll accomplish, but it's a start. Also, you and I can start a business selling twinscrew superchargers for Mustangs and other cars in a better engineered way. You can handle the business and I'll be in charge of the engineering. We can make twice as good of a product and sell four times the parts. Plus, we'll make sure people can get through to tech and sales!!! The shop can be in your polebarn!  |
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"I don't really like handjobs. I don't like things you give me that I could give myself. Except when I do it, it's a hundred times better. It's like making Emeril Lagasse a microwaved cheeseburger for dinner. Think about the face Emeril would make if you made him Hot Pockets; that's the face I make when I'm getting a handjob."
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SkisPony
Active duty Marine Corps
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AL-ASAD IRAQ
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« Reply #8 on: May 03, 2005, 05:57:30 AM » |
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word of mouth is very powerfull. you can tell them that you are on a mustang forum and if they don't want to lose all the potential business they will fix the problem. i for one was looking at a kenne bell but looks like they lost my business. i kno wthat they aren't cheap and you would think that their customer service would be alot better. i would call the supplier as suggested. just some thoughts.
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Brian 00GT
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mmm....Corona
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« Reply #9 on: May 03, 2005, 08:22:45 PM » |
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I would do as the All Powerful Cara says  |
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Brian Also known as 2000 Fobra R SOLD - 2000 Mustang GT - Full Suspension, Bolt-ons, and T-Trim @ a little psi If you have carried on a conversation with someone for 10 post and have only said five words, you are probably a post whore.
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Bwhitty799
Texas is the Biggest S***hole
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« Reply #10 on: May 07, 2005, 10:30:05 AM » |
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I would do as the All Powerful Cara says SOUNDS like a good idea |
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Brandon
1990 GT
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Blown 89
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« Reply #11 on: May 10, 2005, 05:21:02 PM » |
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Almost two weeks since I sent them an email and they have yet to respond. I'd call them but I don't have time to sit and redial to a busy signal for days on end.
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Blown 89
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« Reply #12 on: May 14, 2005, 05:05:49 AM » |
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My email to them was sent Friday April 29th and still no reply. I wonder how far of a drive Rancho Cucamonga is from Phoenix? It might be quicker for me to hand deliver the message to them on foot.
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Dan
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« Reply #13 on: May 14, 2005, 10:55:11 AM » |
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I would seriously look into getting a Whipple and then taking the KB and throwing it through thier front window at the customer service department. Then do a big smoke-show in the parking lot as you are leaving.
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"I don't really like handjobs. I don't like things you give me that I could give myself. Except when I do it, it's a hundred times better. It's like making Emeril Lagasse a microwaved cheeseburger for dinner. Think about the face Emeril would make if you made him Hot Pockets; that's the face I make when I'm getting a handjob."
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Bwhitty799
Texas is the Biggest S***hole
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« Reply #14 on: May 14, 2005, 08:26:40 PM » |
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i agree dan
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Brandon
1990 GT
Blown 331 In The Works
1993 LX
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Blown 89
Left Lane Bandit
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Posts: 3688
Arizona
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« Reply #15 on: May 16, 2005, 05:06:18 AM » |
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If I had the money to do that I would Dan. Unfortunately I have a new T-5, clutch, etc going in in a few weeks and I still need to replace my 9" with an SN95 rear and fix my control arms, that and I haven't had a deck in my car in almost 5 years. If I had the money to blow on another supercharger I would. I might get this one rebuild then sell it. I'm a little tired of dealing with Kenne Bell at this point. Update: I sent email #2 out this morning. It would be nice to get a reply to this one |
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Blown 89
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« Reply #16 on: May 16, 2005, 05:11:30 AM » |
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Does Whipple even make 5 liter kits?
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GotTorque?
Has grease under her fingernail polish.
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« Reply #17 on: May 16, 2005, 07:39:04 AM » |
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I don't remember seeing any Whipple kits for 5.0s.
If you can find the same/ similar sized blower and housing, maybe you can just swap them out.
I sent the Autorotor info. Just tell him you talked to an automotive engineer who got his card at the SAE Congress.
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Dan
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« Reply #18 on: May 16, 2005, 09:54:39 AM » |
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Whipple will custom make you blowers. Check out their site. My friend was poking around there last night, as he has an '04 Cobra.  |
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"I don't really like handjobs. I don't like things you give me that I could give myself. Except when I do it, it's a hundred times better. It's like making Emeril Lagasse a microwaved cheeseburger for dinner. Think about the face Emeril would make if you made him Hot Pockets; that's the face I make when I'm getting a handjob."
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GotTorque?
Has grease under her fingernail polish.
Global Moderator
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Posts: 8740
Vehicle: 1995 Ford Mustang GT
Akron, OH
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« Reply #19 on: May 16, 2005, 12:47:25 PM » |
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A custom made blower sounds really expensive, though.
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Dan
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« Reply #20 on: May 16, 2005, 09:45:35 PM » |
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$2500-$3500 I think.
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"I don't really like handjobs. I don't like things you give me that I could give myself. Except when I do it, it's a hundred times better. It's like making Emeril Lagasse a microwaved cheeseburger for dinner. Think about the face Emeril would make if you made him Hot Pockets; that's the face I make when I'm getting a handjob."
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Brian 00GT
Unsafe at any speed
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mmm....Corona
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« Reply #21 on: May 16, 2005, 11:49:03 PM » |
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$2500-$3500 I think.
That seems a bit cheap to me for a custom made blower |
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Brian Also known as 2000 Fobra R SOLD - 2000 Mustang GT - Full Suspension, Bolt-ons, and T-Trim @ a little psi If you have carried on a conversation with someone for 10 post and have only said five words, you are probably a post whore.
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Dan
Need An Enema?
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« Reply #22 on: May 17, 2005, 12:23:50 AM » |
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"I don't really like handjobs. I don't like things you give me that I could give myself. Except when I do it, it's a hundred times better. It's like making Emeril Lagasse a microwaved cheeseburger for dinner. Think about the face Emeril would make if you made him Hot Pockets; that's the face I make when I'm getting a handjob."
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Blown 89
Left Lane Bandit
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Posts: 3688
Arizona
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« Reply #23 on: May 17, 2005, 10:11:42 PM » |
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Not worth it for 3 grand IMO.
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BetterDays
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« Reply #24 on: May 18, 2005, 05:24:28 PM » |
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What about prochargers?
How do people feel about those?
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Arrgorndenethor
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« Reply #25 on: May 24, 2005, 10:49:15 AM » |
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I have a friend with a 94 cobra that has a procharger, but he is too wussy to race the car i don't know how it responds to high rpm, other wise i could help out
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Blown 89
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« Reply #26 on: May 26, 2005, 10:38:03 AM » |
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UPDATE:
It's been a month and several emails with no response. My last email and a fax will go out today. If I do not hear from them by this time next week I will be contacting a lawyer.
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Dan
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« Reply #27 on: May 26, 2005, 12:22:00 PM » |
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UPDATE:
It's been a month and several emails with no response. My last email and a fax will go out today. If I do not hear from them by this time next week I will be contacting a lawyer.
Yeah you tell them b****es!  |
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"I don't really like handjobs. I don't like things you give me that I could give myself. Except when I do it, it's a hundred times better. It's like making Emeril Lagasse a microwaved cheeseburger for dinner. Think about the face Emeril would make if you made him Hot Pockets; that's the face I make when I'm getting a handjob."
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quake101
Webmaster
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Vehicle: 1990 Ford Mustang GT
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« Reply #28 on: May 26, 2005, 02:19:06 PM » |
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UPDATE:
It's been a month and several emails with no response. My last email and a fax will go out today. If I do not hear from them by this time next week I will be contacting a lawyer.
Wow, It's sad that you have to go that far to get some service.  |
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Blown 89
Left Lane Bandit
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Posts: 3688
Arizona
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« Reply #29 on: May 31, 2005, 10:55:30 AM » |
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Wow, It's sad that you have to go that far to get some service. If they would simply update their phone systems their customers wouldn't have this problem, especiallly for those of us who don't have fax access or long distance during the day. My boss wouldn't have a problem with me making a call long distance to take care of this but I can't tie up a phone line for days on end waiting for something other than a busy signal. You'd think that'd generate more business by fixing that. At any rate, KB finally sent me an email, no news on what's going to happen. I am sending out an email to Autorotor addressing this problem. At this point it's not Kenne Bell's fault that my blowers are melting since Autorotor supplies the units. Hopefully Autorotor has an answer for what I'm assuming is an isolated case. I can't imagine that other people have this many problems because neither Autorotor or KB would still be in business......stranger things have happened though. |
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